@ The Coalface is published by RC Publishing Pty Ltd. We respect your privacy and are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 and the Australian Privacy Principles where they apply.
What information we collect
We may collect personal information including your name, email address, phone number, business or organisation, postal address and any information you provide when you:
Our website may also collect technical information such as your IP address, browser type, device information and information about how you use the website.
How we collect information
We generally collect personal information directly from you when you contact us, complete a form, subscribe, enter a competition or communicate with our staff.
We may also receive information from publicly available sources, businesses, organisations or other people where relevant to our publishing and business activities.
How we use your information
We may use personal information to:
- respond to enquiries;
- communicate with readers, contributors, advertisers and other business contacts;
- manage advertising, competitions, subscriptions and other services;
- produce and publish editorial content where appropriate;
- send our electronic newsletter or other communications you have requested;
- operate and improve our website and digital platforms; and
- meet our legal and administrative obligations.
We do not sell personal information.
Publishing information
As a media publisher, information provided for a story, interview, photograph or other editorial purpose may be published in our print and digital publications where this has been agreed or is otherwise appropriate.
Where confidentiality or anonymity has been agreed with a source, we will respect that agreement.
Cookies and website information
Our website may use cookies and similar technologies to help the website function, understand how it is being used and improve the experience for visitors.
You can control or disable cookies through your browser settings, although some parts of the website may not work as intended.
Sharing personal information
We may provide personal information to service providers that assist us with services such as website hosting, email distribution, IT, printing, administration and other business functions.
Our website is hosted by VentraIP, whose hosting infrastructure is located in Australia. We use Campaign Monitor to manage and distribute our electronic newsletter, which may involve personal information such as your name and email address being stored or processed outside Australia.
We take reasonable steps to ensure personal information is handled appropriately.
Keeping information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected or as required by law.
Accessing or correcting your information
You can contact us if you would like to access personal information we hold about you or ask us to correct information that is inaccurate or out of date.
Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will consider your complaint and respond within a reasonable period. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner.
Contact Us
RC Publishing Pty Ltd / @ The Coalface
Address: PO Box 144, Kurri Kurri NSW 2327
Email: admin@thecoalface.net.au
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
Last updated: August 2026