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Test and trace: wasteful and worse than useless – The Guardian

Letters: Instead of unqualified call handlers, why not make use of retired GPs to contact Covid patients, writes Dr David Maisey, while Louise Bradbury, Dora Wood…

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George Monbiots revelation that unqualified call handlers in the test-and-trace system are being inappropriately promoted to clinical contact case workers is astonishing (How teenagers ended up operating crucial parts of Englands test and trace system, 28 October. Has nobody in the Department of Health and Social Care, who requested Serco to initiate this, realised that there is a large pool of available, experienced people capable, with minimal training, of making phone calls involving clinical…

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