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UK restaurants: tensions boil over as diners and chefs fall out over VAT cuts and costly no-shows – The Guardian

Customers expect too much, say struggling owners as anticipated reopening bonanza fails to materialise

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Restaurants struggling to make money are increasingly finding themselves at loggerheads with customers as tensions over reopening lead to rows and disagreements.
July should be a month of celebration for English restaurants after a financially perilous lockdown. Yet instead of happy tales of booming dining rooms, a growing anger about no-shows, as well as a failure to pass on a VAT discount, are threatening to strain the relationship between some businesses and their customers.
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